Presentation Abstract:
Just as libraries strive to remain up-to-date in terms of providing access to electronic resources (electronic journals, databases and eBooks), many libraries have also updated their reference services to include instant messaging and text messaging in an effort to meet the information needs and preferences of contemporary library users. In this session, The University of South Dakota will share their experience with implementing Libraryh3lp, a jabber client chat service and Springshare's LibAnswers, a hosted out-of-the-box reference platform which includes an optional SMS reference module. Issues surrounding service implications will be presented and the advantages and disadvantages of Instant Messaging (IM), and SMS and texting reference interactions will be explored.
- What are the challenges of learning the technology?
- Are there limitations to texting as a reference service?
- How does my chat client work alongside these services?
- What are other uses of SMS and IM for internal library functions and communication?
Additionally, we will discuss marketing new services as a crucial step in the process. Multiple ideas and examples on how to advertise virtual reference to any library will also be discussed.
