Library Technology Conference, Macalester College, St. Paul, MN. March 16-17, 2011
Session: Wednesday
1:15 pm - 2:15 pm
Group B
David Midyette
david.midyette@usd.edu
Danielle De Jager-Loftus
danielle.loftus@usd.edu
Welcome! This guide was created to demonstrate SMS and IM interactive capabilities and resources. Please contact us if you have any questions about our presentation, or would like more information.
Resources discussed during our presentation:
Just as libraries strive to remain up-to-date in terms of providing access to electronic resources (electronic journals, databases and eBooks), many libraries have also updated their reference services to include instant messaging and text messaging in an effort to meet the information needs and preferences of contemporary library users. In this session, The University of South Dakota will share their experience with implementing Libraryh3lp, a jabber client chat service and Springshare's LibAnswers, a hosted out-of-the-box reference platform which includes an optional SMS reference module. Issues surrounding service implications will be presented and the advantages and disadvantages of Instant Messaging (IM), and SMS and texting reference interactions will be explored. Additionally, we will discuss marketing new services as a crucial step in the process. Multiple ideas and examples on how to advertise virtual reference to any library will also be discussed.