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LibQUAL+ Survey: Home
This guide explains the purpose of the nationally-normed library survey.
LibQUAL+ is a tool that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. The protocol is a rigorously tested web survey that helps libraries assess and improve library services, change organizational culture, and market the library. The goals of LibQUAL+ are to:
Foster a culture of excellence in providing library service
Help libraries better understand user perceptions of library service quality
Collect and interpret library user feedback systematically over time
Provide libraries with comparable assessment information from peer institutions
Identify best practices in library service
Enhance library staff members' analytical skills for interpreting and acting on data
Since 2000, more than 1,300 libraries in 33 countries have participated in LibQUAL+, including college and university, community college, health sciences, and academic law libraries. This growing community of participants and its extensive data set of more than one million completed surveys are rich resources for improving library services.
The survey instrument measures the library users' minimum, perceived, and desired levels of service quality across three dimensions: Affect of Service, Information Control, and Library as Place. (https://www.libqual.org/home)