EndNote Technical Support is available:
Mon-Fri 9 AM - 8 PM ET
At the prompt press 4, and then select theResearchSoftProducts option.
On the Mac, EndNote has a toolbar that is added. It'll look similar to the image shown below.
If it not showing up, it is easy to make appear, following instructions shown below:
In Word 2007, click on the Microsoft Office Button
In Word 2010 or later, click on the File ribbon
In Word 2007, click on Word Options
In Word 2010 or later, click on Options
Look for EndNote Cite While You Write in the Inactive list
Make sure COM Add-ins is showing in the Manage box and click Go
Make sure there is a checkmark in the box next to EndNote Cite While You Write and click OK
You should now see the EndNote ribbon in Word.
If that did not work, try the following steps to configure EndNote's Add-in.
The problem is the Safari browser which does not allow records to be imported directly. You can try using Firefox (www.mozilla.org) or Chrome instead of Safari.
To import files saved by Safari:
That should import the records into EndNote.